Heeman's
20422 Nissouri Rd.
Thorndale, ON
N0M 2P0 Get directions to Heeman's.
Sunday Closed
Monday 8:00 am - 5:00 pm
Tuesday 8:00 am - 5:00 pm
Wednesday 8:00 am - 5:00 pm
Thursday 8:00 am - 5:00 pm
Friday 8:00 am - 5:00 pm
Saturday 9:00 am - 5:00 pm

Getting Your Online Purchases Home

So you’re considering purchasing an item from our Hee-Store, hurray! That means you have two options to get it home to you. You can select delivery (in select areas) or curbside pick-up. Allow us to break down each option.

Before you check out, make sure you’ve reached our order minimum of $40. This can be any combination of plants, garden supplies, local jams, hard cider, anything in the store. Why is there an order minimum online? Simply put, we can’t, while practising physical distancing, fulfill as many orders as people would like us to. We can only pull so many orders per hour, big or small. We know many of you appreciate the option to order online, placed orders shortly after for an extra product or two you forgot. To save spots for others to get their orders in we encourage you to think twice and click ‘buy’ once so we can save you an extra trip out and leave delivery/pick-up slot open for someone else. We hope we can remove this order minimum in the future when we can find a way to meet order demand again.

Delivery

If you want the convenience of our order delivered to your door you can select it at check out. We will deliver any order between $50 and $99.99 for a $15 charge. Orders over $100 will be delivered free of charge.  For now, orders under $50 are available for curbside pick up only. All prices are before tax. Please note, this is our policy for early spring deliveries and the policy orders for later April and May will be different.

Heeman’s delivers with our vans and our drivers to anywhere inside London or 16km away from Heeman’s. We will review this service area as we get into the peak of the spring season.

Once we’ve received an order, we’ll add it to a route coming to your area soon. Our current delivery standard is 1-4 days from receiving an order. Our staff strictly practice physical distancing. so we’ll leave your order right at your order. Our driver will call shortly before they arrive so you can expect them.

Orders are delivered in heated/cooled vans, so there’s no risk of cold damage in transit. As stated before, we’ll notify you ahead of time that we’re coming out so you’ll know when we’re there. We’ll ring or knock on your door, leave the order on the step and leave. You can then grab it (practising physical distancing) and collect your order without the risk of cold damage.

Ordering cider? Awesome, but we’ll need you to be present when we drop it off so we can check your ID. Sorry, we can’t drop off hard cider without confirming you’re there and seeing your ID. No exceptions. You’ve gotta be there, with valid ID. We can do this through a glass screen and our driver will have hand sanitizer with them if that helps!

Restrictions: We will not deliver orders that include more than 5 bags of any soil. Orders with more than 5 bags will be available for curbside pick-up only. Delivery is reserved for online orders only and we are unable to offer this service or Custom Orders or plants that are in Winter Storage.

Curbside Pick-Up

If it’s more convenient, you can opt to pick up your order here’ at Heeman’s. Just park in the lot and give us a call (519-461-1416 then press 0). Have your order number from your confirmation email ready. A Daymaker will bring the cart with your order right to your car. We can even load it in while you sit to avoid unnecessary contact. Remember to wait for the email letting you know your order has been processed so we have it ready and you don’t need to wait.

We are available for pick-ups during operating hours (reserved for pick-ups only, not walk-in guests). We’re here to answer questions by phone during the same hours.

 

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