Heeman's
20422 Nissouri Rd.
Thorndale, ON
N0M 2P0 Get directions to Heeman's.

Providing Goods and Services to People with Disabilities

Heeman’s is committed to excellence in serving all customers including people with disabilities.

Assistive devices 

We will ensure that our staff are trained and familiar with various assistive devices that may be used by customers with disabilities while accessing our goods or services.

Communication 

We will communicate with people with disabilities in ways that take into account their disability.

Use of Service Animals and Support Persons 

We are committed to welcoming people with disabilities who are accompanied by a service animal on the parts of our premises that are open to the public and other third parties. We also ensure that all staff, volunteers and others dealing with the public are properly trained in how to interact with people with disabilities who are accompanied by a service animal.

We are committed to welcoming people with disabilities who are accompanied by a support person. Any person with a disability who is accompanied by a support person will be allowed to enter Roots premises with his or her support person. At no time will a person with a disability who is accompanied by a support person be prevented from having access to his or her support person while on our premises.

Notice of temporary disruption 

In the event of a planned or unexpected disruption to services or facilities for customers with disabilities, Heeman’s will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available.

The notice will be placed at customer feedback corkboard, customer bathrooms and employee time clock.

Training for staff 

Heeman’s will provide training to employees, volunteers and others who deal with the public or other third parties on their behalf.
Individuals in the following positions will be trained:

This training will be provided to all staff employed at Heeman’s. Training will include:

Feedback Process

The ultimate goal of Heeman’s is to meet and surpass customer expectations while serving customers with disabilities. Comments on our services regarding how well these expectations are being met are welcome and appreciated.

Feedback regarding the way Heeman’s provides goods and services to people with disabilities can be made by mail, online at www.heeman.ca/visit-us, or verbally at the store. All feedback will be directed to our Chief Daymaker. 
Customers can expect to hear back within 7 business days.

Complaints will be addressed according to our organization’s regular complaint management procedures.

Modifications to this or other policies

We are committed to developing customer service policies that respect and promote the dignity and independence of people with disabilities. Therefore, no changes will be made to this policy before considering the impact on people with disabilities. Any policy of Heeman’s that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.

Questions About This Policy

This policy exists to achieve service excellence to customers with disabilities. If anyone has a question about the policy, or if the purpose of the policy is not understood, an explanation should be provided by, or referred to, Manager of Training at Heeman’s.

Our Chief Daymaker is accountable for company compliance with the principles described in our Heeman’s AODA Customer Service Policy. If you have any questions, concerns or complaints about the accessibility policies stated here, you can:

Send us an email using: www.heeman.ca/visit-us
Call us at: 519-461-1416
Write us at: HEEMAN’S
Attention: Accessibility Officer
20422 Nissouri Rd.
Thorndale, ON N0M 2P0

Back to Top