20422 Nissouri Rd.
Thorndale, ON N0M 2P0
Thorndale, ON N0M 2P0
© 2025 Heeman's All Rights Reserved
Web Design & Digital Marketing tbk CreativeHeeman’s is committed to providing services in a way that will respect the dignity, independence, integration and equality of opportunity to all guests, including persons with disabilities.
We will ensure that our staff is trained and familiar with various assistive devices that may be used by guests with disabilities who are using our services.
We will communicate with people with disabilities in ways that take into account their disability.
We welcome people with disabilities and their service animals. Service animals are allowed in all parts of the garden centre at Heeman’s that are open to the public. Due to Ontario laws surrounding animals and food production and processing, we cannot permit service animals or pets of any kind in our strawberry fields. This includes our Pick Your Own fields.
In the event of a planned or unexpected disruption to services or facilities Heeman’s will notify guests promptly. An announcement will be made and/or a notice will be clearly posted which will include information regarding the reason for disruption, its anticipated duration, and a description of alternate facilities or services if available. Heeman’s will make every reasonable effort to provide prior notice of temporary disruption where possible.
The ultimate goal of Heeman’s is to meet and surpass customer expectations when providing service to customers with disabilities. Comments on our services regarding how well those expectations are being met are welcomed and appreciated.
This accessibility plan outlines the policies and actions that Heeman’s has put into place to improve opportunities for people with disabilities. Heeman’s will maintain its accessibility plan and will update it regularly to reflect progress made towards full compliance and implementation of AODA standards.
Heeman’s is committed to providing our customers and employees with publicly available emergency information in an accessible format upon request. We will also provide employees with disabilities individualized emergency response information when necessary.
Heeman’s will provide training to employees, volunteers and other staff members on Ontario’s accessibility laws and on the Human Rights Code as it relates to people with disabilities. Training will be provided in a way that best suits the duties of employees, volunteers and other staff members. Heeman’s will take the following steps necessary to ensure employees are provided with the training needed to meet Ontario’s accessible laws. Staff will also be trained when changes are made to the policy.
• All new and existing staff and volunteers will have face to face training on customer service standards.
• All new and existing staff and volunteers will be trained when there is an update to the policy.
• A record of this training will be kept on file.
Heeman’s is committed to meeting the communication needs of people with disabilities. When providing information to or communicating with a person with a disability we will provide, on request, the information and communication in an accessible format or with communication support. We will consult with people with disabilities to determine their individual information and communication needs.
Heeman’s is committed to ensuring all website and content conforms with WCAG standards and will move towards level AAA standards.
Our employment practices will include the notification of the availability of accommodation for applicants with disabilities, as well as supports for staff with disabilities. Where employee needs dictate, we will provide individualized workplace emergency response information and plans. Our performance management and career development process will take into account the accessibility needs of its employees with disabilities.
Heeman’s is committed to fair and accessible employment practices and will notify the public and staff that when requested we will work to provide an individualized accommodation plan during the recruitment and assessment process. If a selected applicant requests an accommodation, we will consult with the applicant and provide or arrange suitable accommodation in a manner that takes into account the individuals’ accessibility needs.
Heeman’s is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. We are committed to meeting the needs of people with disabilities in a timely manner, and will do so by preventing and removing barriers to accessibility and meeting accessibility requirements under the Accessibility for Ontarians with Disabilities Act
Heeman’s will develop and put into place a process for individual accommodation plans and return to work policies for employees that have been absent due to a disability by taking the following steps:
• The inclusion of the employee in the development of the plan through clear communication.
• Heeman’s may request evaluation by an outside medical or other expert to aid in determining accommodation and/or how to achieve accommodation.
• The needs and functional abilities for the individual will be taken into account on a case by case basis.
Heeman’s will meet the Accessibility Standards for the Design of Public Spaces when building or making major modifications to public spaces.
Feedback from a member of the public may be given by telephone, in person, in writing, in electronic format or through other methods. For more information on our accessibility plan or services, or to request it in another format please direct your request to:
Contact person: Will Heeman Chief Daymaker
Mail: 20422 Nissouri Rd. Thorndale, ON N0M 2P0
Telephone: 519.461.1416
Email: daymaker@heeman.ca
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