Refund Policy

RETURNS & EXCHANGES

We want to be your happy place and have you leaving here with a smile!
If you’re not satisfied with your purchase or experience for any reason, please let us know so we can make it right.

Whether you change your mind or its not the right one, Heeman’s is happy to exchange or return all non-plant items purchased from our garden centre that are in the original, salable condition. Proof of purchase is required.

• Within 14 days, we will gladly exchange or refund merchandise.
• 15 to 60 days, returns will be refunded onto a Heeman’s Gift Card. Gift Cards never expire and can be used on anything sold at Heeman’s.
• Christmas returns honoured until January 15 of the following year.

OUR GUARANTEE

Heeman’s stands behind the quality of our plants!
In the unlikely event that one of the plants listed below passes away, we’d be happy to replace it for you one time.

TREES & SHRUBS

Guaranteed for 1 full year* from date of purchase.
*Excludes Japanese Maples

Roses, Clematis, Perennials, Perennial Grasses and Vines

Guaranteed for the growing season*, until October 31.
*excludes 3.5” pot perennials and select native perennials.
Perennials are considered Zone 5 or cooler.

All we need to process your warranty claim is:

Proof of purchase
The deceased plant. Sorry, a photo doesn’t count.
ID tag that came with the plant

Annuals, Tropicals & Houseplants

Not guaranteed and not returnable.