Hardgoods Manager

Job Summary:

At Heeman’s, each staff member is titled a “Daymaker” first and foremost. We believe our amazing staff is the key to making our space a “Happy Place” for everyone who enters. The Hardgoods Manager will model exemplary customer service and be a proponent for all hardgoods including plant solutions, pottery and décor.

The Hardgoods Manager will ensure customer satisfaction is maximized through effective and strategic product placement while ensuring appropriate levels of stock are always maintained. This individual will further be responsible for constructing promotional and seasonal displays according to designated plans and guidelines and will ensure product placement is neat and correctly labelled for customer satisfaction.

Other responsibilities will include the effective attraction, retention and coaching of talented employees, providing the motivation for increased sales and customer service levels. The Hardgoods Manager must possess a superior business intellect, responding quickly and effectively to marketplace dynamics by creating strategies that will ensure our continued success.

Responsibilities:

• Build a team committed to high standards of service, exceeding customer expectations by leading by example
• Be an information source for all customers and Daymakers on all plant solutions, pottery and décor
• Assist in developing product placement plans to aid customers in locating required products
• Maintain all merchandising standards while rotating products as required
• Build and maintain product displays in compliance with company guidelines
• Communicate with the Warehouse Coordinator daily to ensure proper product is being transferred
• Assemble fixtures as required
• Assist in the loading and unloading of deliveries when necessary
• Design retail floorplans, develop a retail readiness plan and facilitate retail change-over that’s approved by the Retail Manager and implemented by the Merchandiser or Hardgoods team under your direction
• Perform activities including scheduling of staff, hiring, training, motivating and performance management in consultation with the Human Resources Department
• Weekly plan meetings with Retail Buyer and Warehouse Coordinator
• Lead Standup Meetings for the Hardgoods department and delegate tasks and responsibilities
• Coordinate the Pottery & Décor Buyer and Warehouse Coordinator to ensure the movement and pricing of all hardgoods is optimal
• Analyze inventory needs based on sales trends and forecasts as well as inventory levels
• Responsible for buying all products in the Plant Solutions category
• Place orders and re-orders with chosen vendors for all plant solution products that balance customer need, inventory control and profit margin.
• Maintain sustainable vendor relationships that ensure timely deliveries and the most competitive pricing
• Work with Receiving Department to ensure that all hardgoods have been accurately inputted into the point-of-sale system (POS) and that the price points are accurate and reflect an appropriate price point
• Contribute to the overall success of Heeman’s by overseeing/supporting other relevant projects and exhibiting a positive attitude and positive work habits.
• Work in compliance with all human resources, operational (SOP) and Food, Health & Safety policies and procedures
• Any other duties as assigned.

Qualifications:

Education Requirements:

• High school diploma or equivalent

Work Experience Requirements:

• Supervisory or management experience in retail, food or other related industry
• Customer service experience
• Visual merchandising and/or inventory control experience
• Exposure to quality control in a previous role is preferred
• Prior agriculture or greenhouse work experience is considered an asset

Language Requirements:

• Advanced English (written and oral)

Knowledge and Skills:

• Knowledge of plant solutions, pottery, décor and other hardgoods
• Strong communication skills, both written and verbal
• Leadership skills and the capacity to train, coach and inspire fellow Daymakers
• Time management skills and the ability to manage frequent interruptions
• Strong organization skills and attention to detail
• Advanced comprehension of industry practices and demonstrated ability to read floor plans and/or planograms
• Proficiency with Microsoft Office and Google Suites
• A forklift license, or willingness to obtain one 

Personal Characteristics:

• Enthusiasm to learn and teach others
• Ability to adapt in a fast-paced, continuously changing work environment
• Positive attitude and self-starter
• Leads by example
• Punctual and reliable
• Strong attention to detail
• Resourceful, adaptable and shows initiative
• Comfortable interacting with diverse individuals
• Creative problem solving

Physical Abilities:

• Ability to work in a fast-paced environment
• Ability to bend or kneel continuously
• Ability to lift up to 50lbs
• Ability to stand for 9+ hour shift
• Ability to work in greenhouse conditions (please see working environment)
• Manual dexterity required

Working Environment:

The working environment of warehouse and greenhouse includes:

• Direct & indirect sunlight
• High humidity
• Hot and cold temperatures
• Wind, rain & snow

Availability

• Availability to work during all hours of operation (which will include evening and weekends)
• Availability to work up to 6 days per work
• Flexibility to accommodate scheduling changes
• Open availability for peak season (May 1st to July 3rd)

What’s in it for you?

• Competitive wage
• Personal benefits and life insurance
• Opportunity to train and learn directly with the current Hardgoods Manager
• Staff discounts to fuel that plant collection and treat yourself to our delicious berries
• Beautiful work environment, flowers always make the workday a little brighter
• Employee appreciation events
• Continuous growth and professional development opportunities
• You get to work with great people—Customers and staff alike!

How to apply: Please apply online today, or if you want to streamline the interview process, please bring your resume package to

Heeman Greenhouses Limited, 20422 Nissouri Road, Thorndale ON

Phone: 519-461-1416

Heeman’s is proud to be an equal opportunity employer committed to diversity and inclusion. Heeman’s provides accommodations for persons with disabilities throughout the recruitment process. Any inquiries can be sent to [email protected] or by calling 519-461-1416.

We thank you for your interest in obtaining employment with our organization however only those candidates selected for interviews will be contacted.