Beanery Manager

Are you a champion of exceptional customer service? We’re in search of a manager for our Berry Beanery. From greeting our amazing guests to making our famous strawberry shakes and contributing to new beverage creations, no two days will be the same!

About Us:
At Heeman’s, we are obsessed with offering the best possible customer service in all aspects of our business: from helping select the perfect plants for a guest to uniting customers with our delicious berries and sundaes, and every detail in between. It is our mission to be your local connection to flowers, flavour and fun, and regardless of the role at Heeman’s, each staff member is titled a “Daymaker” first and foremost. We believe our fantastic staff is the key to fulfilling our vision of making our space a “Happy Place” for everyone who enters! As a family business, the quality and care put into everything we do are at the heart of our company. We look to work with like-minded individuals representing everything it means to be a Daymaker.

Position:
Beanery Manager

About the Role:
As the Beanery Manager, you provide leadership, dedication to guest satisfaction, consistency in service and train our Daymakers in the Berry Beanery. This very popular department includes our Produce Counter selling seasonal fruits and produce from our farm and local farm partners, as well as our coffee and ice cream bar.

As a key member of the Heeman’s team, your role as Beanery Manager is essential in contributing to our overall success. You’ll oversee daily operations, train and support your team and foster a positive work culture. In this role, you’ll help is achieve our goals of providing exceptional customer service and ensuring a positive environment and “Happy Place” for all Daymakers and guests.

What Does Your Workday Look Like?

• Supervise, train, and develop the team of 3 to 20 ‘Berristas’ (aka Customer Experience Associates) on the SOPs for the department
• Lead ordering, inventory management, storage, and displays to optimize sales, reduce food waste and maintain a reliable stock of necessary materials and ingredients
• Thorough understanding of the produce cooler with our fresh local fruits, maintaining a clear system that allows associates to pull items according to plan
• In conjunction with field leaders, provide your team and guests with up-to-date and accurate produce availability and supply status to educate them about fruit varieties and quality
• Prepare menu items, such as sundaes, coffee, and milkshakes, according to Heeman’s recipes and prescribed techniques
• Ensure food and drink items are costed and provide menu pricing updates for new or existing items when they fall outside target margin levels
• Collaborate with the team on new drink and food menu items and plan for seasonal changes
• Communicate with the team and the marketing department about new products and promotions
• Lead opening and/or closing shift procedures for POS, cash handling, balancing, reporting, scheduling, and inter-shift communications
• Work in compliance with all human resources, operational (SOP) and Food, Health & Safety policies and procedures

What Will You Bring to the Table?

• 3-5 years of café or restaurant management experience
• Smart Serve and Food Handlers Certification (or willingness to obtain upon offer of employment)
• Language: advanced English (written and oral)
• Excellent customer service skills
• Open communication style
• Proficiency in analyzing guest patterns, logistical challenges, and produce handling methods to optimize efficiency
• Ability to work in a fast-paced environment
• Strong personal and interpersonal communication, teamwork and attention to detail
• Excellent time management skills and ability to manage frequent interruptions
• Adaptability to a continuously changing work environment

Physical Requirements:

• Capability to perform in a fast-paced environment with seasonal changeovers
• Ability to stand for long periods and lift up to 40 lbs
• Ability to work in greenhouse conditions

Greenhouse Conditions:
The working environment of greenhouse includes:

• Direct and indirect sunlight
• High humidity, hot and cold temperatures
• Wind, rain, snow

Availability Requirements:

• Availability to work before and after regular hours and during all hours of operation (including evenings and weekends)
• Availability to work up to 6 days per week
• Flexibility to accommodate scheduling changes
• Transportation plan (Heeman’s is not located on any public transportation routes)

Employment Type:

• Full-time, Permanent

How to apply:
Please bring a copy of your resume and cover letter to the greenhouse. You can present your application to our manager on duty at the Customer Service Desk right next to the check-out area. We will ask you a few simple questions when you do come in.

Heeman’s
20422 Nissouri Road
Thorndale ON
Phone: 519.461.1416

Heeman’s is proud to be an equal opportunity employer committed to diversity and inclusion. Heeman’s provides accommodations for persons with disabilities throughout the recruitment process. Any inquiries can be sent to h r @ h e e m a n . c a or by calling 519.461.1416.

We thank you for your interest in obtaining employment with our organization; however only those candidates selected for interviews will be contacted.