Houseplant Associate
We’re searching for a new Houseplant Associate who has a passion for houseplants, exceptional customer service skills and isn’t afraid to get their hands dirty!
About Us: At Heeman’s, we are obsessed with offering the best possible customer service in all aspects of our business: from helping select the perfect plants, to uniting customers with our delicious berries and sundaes, and every detail in between. It is our mission to be your local connection to flowers, flavour and fun. As a family business, the quality and care put into everything we do is at the heart of our company, and we look to work with like-minded individuals that represent everything it means to be a Daymaker.
Position:
Houseplant Associate
About The Role:
At Heeman’s, each staff member is titled a “Daymaker” first and foremost. We believe our amazing staff is the key to making our space a “Happy Place” for everyone who enters.
As a Houseplant Associate, you will bring Heeman’s customer experience to life in the Houseplant & Tropicals Department by delivering exceptional customer service, caring for a variety of houseplant and tropical plants, maintaining inventory, as well maintaining visual brand standards. This role involves watering, pricing, merchandising, scouting for pests, and further caring for each houseplant. You will be a proponent for all houseplants and tropicals, which is a ever-growing, diverse and continually changing department.
Employment Type:
- Full-time
What Does Your Workday Look Like?
- Assisting customers by locating specific products, making informed recommendations, advising them on appropriate plant care and answering any additional questions they may have
- Understanding unique care requirements of all houseplants and tropical plants including, but not limited to light, water, soil, fertilizer, temperature and humidity requirements
- Learning the physical characteristics of the plants including but not limited to size, growth pattern, leaf colour/pattern and toxicity (for pets and children)
- Participating in the restocking process by condensing the available product, replenishing low inventory from backstock understock, writing replenishment lists, and moving back stocked products to the retail floor
- Maintaining the appearance of the Houseplant department by condensing the trays, straightening containers, and cleaning the plants
- Setting up visual displays, marketing and/or signage in the Houseplants department
- Assisting with houseplant shipments by unloading delivery trucks, counting the inventory, sending the receiving information to the Inventory Management Technologist, accurately pricing and stickering the containers and preparing the plants for the retail floor
- Scouting for pests every week by doing a thorough inspection for detrimental insects and potential signs of detrimental insects and consulting with the Houseplant Manager upon identification
- Attending to the care of Air Plants in a gentle soaking process every week
- Answering radio calls from all departments with appropriate radio etiquette
- Cleaning the physical space by sweeping/weeding the floor, emptying any garbage or compost bins, cleaning litter and organizing the shared staff space
- Being sure to show up to your shift prepared with the proper tools and supplies (or knowing where to locate them quickly); Which may include pens, paper pads, scissors, stakes, plant ties, price lists, educational resources, flat beds carts, double-decker carts, golf carts and radio
- Operating a golf cart safely and effectively; Training will be required before use
- Using patio pot pole and hanging basket pole to remove/ add planters to the greenhouse roof
- Work in compliance with all human resources, operational (SOP) and Food, Health and Safety policies and procedures
- Any other duties as assigned by your manager
What Will You Bring to the Table?
- Excellent customer service skills
- Strong knowledge of tropical and indoor houseplants
- Open communication style
- Capable of following directions and working both independently as well a team environment
- Excellent time management skills and ability to manage frequent interruptions
- Strong organizational skills and attention to detail
- Adaptability to a continuously changing department
- Transportation plan; Heeman’s is not located on a bus route
- Prior retail, agriculture or greenhouse work experience is considered an asset
- Language: advanced English (written and oral)
Physical Requirements:
- Ability to work in a fast-paced environment
- Ability to lift 50lbs, repetitively
- Ability to preform physically demanding work
- Ability to stand for a 9+ hour shift
- Ability to work in greenhouse conditions (see below)
Greenhouse Conditions:
The working environment of greenhouse includes:
- Direct and indirect sunlight
- High humidity, hot and cold temperatures
- Wind, rain, snow
Availability Requirements:
- Availability to work before and after regular hours and during all hours of operation (which will include evenings and weekends)
- Availability to work up to 6 days per week
- Flexibility to accommodate scheduling changes
- Open availability for peak season (May 1st-31st)
How to apply:
Please bring a copy of your resume and cover letter to the greenhouse anytime during our regular business hours. You can present your application to our manager on duty at the Guest Services Desk right next to the check-out area. We will ask you a few simple questions when you come in.
Heeman’s
20422 Nissouri Road
Thorndale, ON
Phone: 519.461.1416
Heeman’s is proud to be an equal opportunity employer committed to diversity and inclusion. Heeman’s provides accommodations for persons with disabilities throughout the recruitment process. Any inquiries can be sent to h r @ h e e m a n . c a or by calling 519.461.1416.
We thank you for your interest in obtaining employment with our organization; however only those candidates selected for interviews will be contacted.